Refund policy

PixelNation, we want you to shop with confidence.

Trading Card Game Products (All Sales Final)

Due to the collectible and random nature of trading card game products, all sales of the following are final:

Booster packs

Booster boxes

Elite Trainer Boxes (ETBs)

Bundles and Gift Bundles

Collector products

Singles

Preorders

We do not accept returns, refunds, or exchanges on any TCG products once an order has been placed.

Manufacturer Defects

Issues involving misprints, missing cards, damaged packs, or packaging defects must be handled directly with the manufacturer:

Pokémon products: The Pokémon Company

Magic: The Gathering products: Wizards of the Coast

Order Cancellations

Preorders and in-stock orders may be canceled at our discretion before shipment. Payment processing fees may be deducted from any approved refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and packaging.

Shipping Issues

Once a package has been accepted by the carrier, shipping delays or lost packages are the responsibility of the shipping provider. We will assist in filing claims when possible.

Non-TCG Merchandise

Accessories such as sleeves, binders, playmats, and other non-random sealed products may be eligible for return within 14 days if unopened and in original condition.

Contact Us

If you have any questions regarding your order, please contact us before purchasing. We are happy to help.